02.Activity Theory

本體論, 起源 ... 終點 (不滿足到滿足)

Service 是不是一個 Activity ?

new object = subject + tool

subject = Roles + Commity ...

What is Service ?

Services are deeds, processes, and performances. - Valarie Zeithaml & Mary Jo Bitner

A service is a time-perishable, intangible experience performed for a customer acting in the role of a co-producer. - James Fitzsimmons
有對象, 有價值的移轉, 過程和結果是滿意的.

What is SSME?

Taiwan, GDP - 服務業佔 6x%

iPod零件451種 誰賺最多?, http://space.17t17p.com/?action-viewnews-itemid-565

怎麼讓服務變的更好? 找出服務的問題在那?