The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. In December 2005, the OGC issued notice of an ITIL refresh [9], commonly known as ITIL v3, which became available in May 2007. ITIL v3 includes five core texts:
These publications update much of the current v2 and extend the scope of ITIL in the domain of service management. ITIL V1,2ITIL V3Five key volumes comprise the ITIL v3, published in May 2007:
Reference使用ITIL V3作為SOA治理的基石 作者 JP Morgenthal 譯者 黃璜 發佈於 2010年3月31日 http://www.infoq.com/cn/articles/itil-v3-soa-governance |